Refund policy

RETURNS POLICY

Our Returns Policy is subject to your rights under the Consumer Guarantees Act, and nothing in our Returns Policy is intended to limit your rights.

If any products purchased from us are faulty, do not match their description or the sample shown, and/or are not fit for their ordinary purpose we will comply with our obligations under the Consumer Guarantees Act to provide you with a remedy.
You may request either a refund or a replacement product of the same description. If there are no further replacement products available (e.g. the product has sold out or is no longer available), we will give you a refund instead.

What to do if there is a problem

To complete your return, we require a receipt or proof of purchase.Please email us at marketing@tainui.co.nz for a returns form. Once filled out post the product back to us at 6 Latham Court, Hamilton, 3204, New Zealand together with the Returns Form in the same package.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.

Any item that is returned more than 30 days after delivery will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marketing@tainui.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketing@tainui.co.nz and send your item to: Waikato-Tainui, 6 Latham Court, Hamilton, 3204, New Zealand.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Waikato-Tainui, 6 Latham Court, Hamilton 3204, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.